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Your privacy is central to how we operate

We collect only what's needed to verify your account, process your withdrawals and keep your balance safe.

Encrypted payment detailsNo third-party salesYour access, anytime
zentoto Your privacy is central to how we operate
REACH OUT ANYTIME

How to contact us about your privacy

Your privacy questions matter to us. We respond to all requests within 5 business days through the channels below.

Email Support Send privacy questions to [email protected].
Live Chat Open your account and use the live-chat widget in the lobby.
Account Settings Update your personal data directly in Account > Profile.
HOW WE PROTECT YOU

Data handling and security practices

Your account security rests on several layers. We use industry-standard SSL encryption for all data in transit and at rest.

Encryption Standard

All payment data and personal information use 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS details never appear in plain text on our servers or logs.

Cookie Transparency

We use session cookies to keep you logged in and remember your game preferences. We do not use cookies to track behaviour outside zentoto or sell your profile to advertisers.

Account Verification

Withdrawals require photo ID and proof of address. This protects your account from unauthorized access and ensures your payout reaches the correct person.

Data Retention

We keep your account data for seven years after account closure for regulatory compliance. Personal data is deleted unless local law requires longer storage.

Third-Party Access

Your data is shared only with payment processors and our compliance team. We do not sell names, emails or game history to third parties under any circumstance.

Your Rights

You can request a copy of all data we hold, ask us to correct errors, withdraw consent for marketing, or request deletion where law permits. Email [email protected] to start a data request.

Privacy questions players ask us

We collect your name, email, phone number, date of birth, address and government ID number. We also log your IP address and device type when you register. This data is used to verify your identity, process deposits and withdrawals, and comply with local gaming regulations. We never ask for more than necessary.

Yes. Go to Account > Privacy > Export My Data and select a date range. We email your full account record (personal info, deposits, withdrawals, game history) within 3 business days. You can also email [email protected] to request a manual export with additional detail.

We retain your data for seven years after account closure for regulatory compliance and fraud prevention. This includes all deposit records, withdrawal requests and identity documents. After seven years, we securely delete your information unless local law requires us to hold it longer.

No. We do not sell, rent or lease any personal data to marketers, data brokers or advertising networks. Your email, name, game preferences and play history belong only to you and zentoto. We use your data only to run your account and improve our service.

Payment details are encrypted with 256-bit SSL and stored on isolated, access-controlled servers. We never store your PIN, password or card number. Payment processors (DANA, OVO, GoPay, QRIS partners) handle the actual transaction; we only confirm the deposit amount and credit your account balance.

Yes. Go to Account > Privacy > Cookie Preferences to disable non-essential cookies. For marketing emails, click Unsubscribe at the foot of any email we send. Session cookies stay on (they keep you logged in), but tracking and advertising cookies can be turned off anytime.

Change your password immediately in Account > Security, then enable two-factor authentication. Contact [email protected] via live chat or email within 24 hours with details. We review your account activity, verify your identity, and secure any unauthorized withdrawals. Our security team responds within 2 business days.