Legal, Data and Account FAQs
Your account remains active for two years after your last deposit or withdrawal. We retain your payment history and login records for compliance. After two years of inactivity, your account may be closed, but you can contact support to reactivate it before then.
Yes. Contact our support team via live chat or email with your account ID and request type. We will provide a copy of your payment history, contact details, transaction logs and account activity within 48 hours as a downloadable file.
Open your account settings on desktop or mobile and edit your email, phone number or linked payment method. Changes take effect immediately. DANA, OVO, GoPay and QRIS updates are verified on your next deposit to confirm ownership.
Contact our support team immediately via live chat or email. We can freeze your account pending verification, reset your password and review your recent login history and transaction logs with you to confirm any unauthorized activity.
We retain all payment and withdrawal records for a minimum of two years from the transaction date. You can view your full history in the transactions section of your account dashboard anytime, and download it as a statement.
No. Your personal information is used only to operate your account, process DANA, OVO, GoPay and QRIS payments and comply with local legal obligations. We do not share or sell your data to marketing companies, affiliates or external parties.
Request closure via live chat or email with your account ID. We will verify your identity, process any outstanding balance and securely delete your account data after the two-year retention period ends, where local law permits.
